After an order is dispatched, tracking details are sent by email when tracking is available. Use the carrier link in that message for the latest scan and estimated delivery update.
Track through your NOLVANE account
If you created or activated a customer account, visit the account page to review your order history and available status information.
Track through your order email
- Open the shipping confirmation or order-status email.
- Select the tracking or “View your order” link.
- Allow time for the carrier’s first scan to appear after dispatch.
No update or missing parcel
Carrier scans can pause between facilities. If tracking has not updated for an unusual period, or a parcel is marked delivered but cannot be found, check the delivery area and contact the carrier first, then email astrame87@gmail.com with your order number.
We aim to respond within 1–2 business days.