Orders
How can I check my order?
Use the status or tracking link in your order and shipping emails. Include the order number when contacting support.
Can I change or cancel an order?
Email us immediately. Changes and cancellation cannot be guaranteed after processing or dispatch begins.
Shipping
How much does delivery cost?
Tracked shipping costs €10. Orders of €100 or more receive free tracked shipping. The final charge is shown at checkout.
How long does delivery take?
Estimated total delivery is normally 2–10 business days after order confirmation. Customs, carrier disruption and other events can cause delays.
Why might items arrive separately?
Products may be fulfilled by different partners. Split parcels can have separate tracking numbers without an additional shipping charge.
Products
How do I choose the correct size?
Compare the dimensions and capacity on the product page with your intended use. Product colors are variants, not separate products.
Is a bag guaranteed to be accepted by an airline?
No. “Carry-on,” “cabin” or “underseat” describes intended use or listed size, not guaranteed acceptance. Airline allowances change; verify the current rules and measure the packed bag, including handles and wheels.
Are products waterproof or genuine leather?
Only rely on a claim explicitly confirmed on the product page. If an essential material or performance detail is missing, contact us before ordering.
Returns
What is the return window?
Eligible return requests can be made within 30 calendar days of delivery. Contact us before sending anything.
Who pays return shipping?
Customers pay for change-of-mind returns. NOLVANE covers reasonable costs for verified damaged, defective, incomplete or incorrect products.
Support
Email astrame87@gmail.com. We aim to reply within 1–2 business days.